50-night risk free trial
Thank you for shopping Indigo Sleep™! We hope you are completely satisfied with your purchase. But if you’re not happy, we’re here to help. You have 50 calendar days to return your Indigo Sleep™ Mattress from the date of delivery.
Indigo Sleep™ does not accept return requests during the first 30 days of your risk free trial. Studies have shown and customers agree that it takes about 30 days for your body to adjust to a new mattress and we want to give you that time to get to know our product before making a final decision on your sleep experience.
Please note that returns and exchanges cannot be handled through social media. In order to request a return or exchange, you must call or email our Customer Support team before starting your return. Failure to properly follow our return or exchange protocols may result in an inability to return or exchange your product and an inability to provide any refund.
Call us at 855-637-3004
Email us at email@example.com
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How to return your Indigo Sleep™ mattress
Once you have contacted one of our Support associates, we will begin the return process.
Indigo Sleep™ will reach out to a pickup company. Then, you will get a phone call within a reasonable time from the party picking up the mattress to arrange a mutually agreeable pick up time and date.
The number of days before actual pickup will vary depending on where you live, and on when we arrange with the charity or disposal company to pick it up.
It is imperative that you remain in contact with Indigo Sleep™ during the return process. We work diligently to locate reputable charitable facilities that have people in need and we must be able to stay in contact with you. Failure to return phone calls or emails within seven (7) calendar days will void your return request and trial period.
Once our mattress has been retrieved, simply scan the receipt (or take a cell phone photo), email it to firstname.lastname@example.org, and after our verification of the donation Indigo Sleep™ will provide a full refund to you. The receipt must indicate that it is an Indigo Sleep™ mattress, show the date of pickup, and show the name and phone number of the party picking it up.
In the event there is no charitable facility available to retrieve a requested return, Indigo Sleep maintains the right to have specific components of the mattress returned (i.e. mattress cover) in order to complete the return.
- Your purchase will be refunded to the original method of payment or as store credit once the return is confirmed. Refunds will be credited back to your account within two weeks.
- Indigo Sleep™ will cover the shipping or pickup charges for returns.
- Indigo Sleep™ exchanges
- You have 50 calendar days to exchange your Indigo Sleep™ from the date of delivery.
- To be eligible for an exchange, the Indigo Sleep™ mattress you are exchanging must be clean and undamaged. You must call or email Customer Support before starting the return process to confirm you’re eligible for an exchange.
If you would like to exchange your Indigo Sleep™ mattress for a different model or size within the 50-night trial, you are eligible for a full refund of your original mattress purchase.
Please note that with the exception of having ordered the incorrect size mattress, we do not accept exchange requests during the first 30 days of your risk-free trial. In order to exchange your original mattress purchase, you must follow the mattress return policy and place a new order for the mattress model for which you want to exchange. When you exchange within the 50-night trial, you will not be eligible for another 50-night trial on the mattress for which you exchanged. In the event a bundle is purchased, all discounts are applied to the mattress.
After an exchange has been placed, the 50-night trial ends and you will not receive the remaining trial days from your original order. After the return process is completed for your original mattress purchase, you will receive a full refund on that mattress.
All returns are subject to verification by Indigo Sleep or third party/parties involved in the return process.
Products other than mattresses and pillows are eligible for return within 50 days of purchase provided that they are still in the original packaging. Items removed are not eligible for return with the exception of manufacturer error. In case of manufacturing error please contact our support team to arrange return or replacement.