Thank you for shopping Indigo™! We hope you are completely satisfied with your purchase. But if you’re not happy, we’re here to help. Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must call or email our Customer Support team before starting your return. Failure to properly follow our return or exchange protocols may result in an inability to return or exchange your product and an inability to provide any refund.
Also note that Indigo cannot provide refunds for orders made through Amazon.com. If you ordered through Amazon, you must contact Amazon to return your purchase.
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100-night risk free trial
- You have 100 calendar days to return your Indigo™ Mattress from the date of delivery. We recommend sleeping on your Indigo Mattress for at least 30 nights to allow your body to adjust.
- To be eligible for a return, your Indigo™ Mattress must be clean and undamaged.
How to return your Indigo mattress
- Once you have contacted one of our Support associates, we will begin the return process.
- Indigo™ will reach out to a pickup company. Then, you will get a phone call within a reasonable time from the party picking up the mattress to arrange pickup.
- The number of days before actual pickup will vary depending on where you live, and on when we arrange with the charity or disposal company to pick it up.
- Scan the receipt (or take a cell phone photo), email it to firstname.lastname@example.org, and after our verification of the donation Indigo will provide a full refund to you. The receipt must indicate that it is an Indigo mattress, show the date, and show the name and phone number of the party picking it up.
Your purchase will be refunded to the original method of payment or as store credit once the return is confirmed. Refunds will be credited back to your account within two weeks.
Indigo Sleep™ will cover the shipping or pickup charges for returns.
You have 100 calendar days to exchange your Indigo Sleep ™ from the date of delivery. The second bed is ineligible for return or exchange.
To be eligible for an exchange, your first Indigo Sleep™ mattress must be clean and undamaged. You must call or email Customer Support before starting the return process to confirm you’re eligible for exchange.
If you would like to exchange your mattress for a different model or size within the 100 night trial, you are eligible for a full refund of your original mattress purchase. In order to exchange your original mattress purchase, you must follow the mattress return policy and place a new order for the mattress model for which you want to exchange. When you exchange within the 100 night trial, you will not be eligible for another 100 night trial on the mattress for which you exchanged. After an exchange has been placed, the 100 night trial will end and you will not receive the remaining trial days from your original order. After the return process is completed for your original mattress purchase, you will receive a full refund on that mattress.